Clearing & Payments department supports the bank in a back office capacity, supporting the bank’s operational processing for various banking product, working with retail branches and Front office teams to support London Branch and Subsidiary customers. As a Junior Assistant - Payments within the payments team, you will be responsible to support Customer’s Payment transactions and assist with the operational processing of a multitude of UK and international retail payments, ensuring such payments are processed accurately and efficiently, in accordance with Bank of China Policies, SLA’s and relevant regulations.

REQUIREMENTS

• Degree educated preferably in Business or related discipline
• Solid academic background with a minimum of 3 A levels or equivalent with GCSE’s in Mathematics and English
• Ideally some experience of Swift and Retail Banking Payment Processing and relevant global Payment Schemes
• Awareness of relevant legislations such as Consumer Duty, FCA and PRA Regulations
• Experience of Accounting or Banking
• Fast learner who’s adaptable to changes
• Advanced MS Excel and Word skills
• Excellent team player
• Excellent communication skills
• Fluency in Mandarin is preferred but not essential
  Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally

• Process a range of domestic and cross border payments including BACS, CHAPS, SWIFT, GIRO credits, faster payments, UK domestic cheque clearing and bank draft clearing
• Set up and process regular customer payments such as standing orders and direct debits
• Investigate, resolve and, if necessary, escalate any processing issues, liaising with Bank of China UK retail branches to ensure the timely resolution of customers’ payment queries
• Assist in streamlining processes, demonstrating innovation whilst following and acknowledging the relevant regulations and operational risks
• Assist with system testing for system implementation and upgrades
• Review and revise established business procedures
• Uphold high customer satisfaction standards
• Capture statistical information for reporting
• Assistance with any relevant investigations for Payments