Junior Associate/Associate - CS & Ops (Remitwise) at Cashfree Payments India Private Limited

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Operations Management, Client Support, Fintech, Banking, Forex, Compliance, KYC, Communication Skills, Problem Solving, Attention To Detail, Documentation, Cross-border Payments, Onboarding, Customer Experience, Process Improvement

Industry

Financial Services

Description

About Remitwise: Remitwise is a fintech platform helping individuals in India send money abroad with ease. From education and travel to personal remittances, we make international payments seamless with transparent pricing, competitive exchange rates, and built-in compliance. We’re a small, fast-moving team, building from the ground up and solving real problems with cross-border payments. If you enjoy working in a zero-to-one environment, taking ownership, and figuring things out as you go, you’ll feel right at home here. Our Culture: We’re a small team that genuinely enjoys what we do. We like working with people who take ownership, stay self-motivated, and don’t need to be chased for deadlines. Everyone here trusts to manage their work, be accountable, and deliver on time. What drives us is the vision behind Remitwise and the opportunity to reshape how cross-border payments work for individuals in India. Like any fast-growing startup, things can get intense at times. But that’s also what makes it exciting. It pushes us to think better, move faster, and constantly raise the bar. If you enjoy building from scratch, solving real problems, and being part of something early, you’ll fit right in. Growth at Remitwise is not linear or time bound. It moves as fast as you do. We focus on giving you real challenges, real ownership, and the freedom to figure things out. What You'll Do * Guide customers through the end-to-end international remittance journey, ensuring a smooth and hassle-free experience * Assist customers with documentation, compliance requirements, transaction status updates, and onboarding queries * Coordinate with banking, forex, and operations partners to ensure timely processing of customer transactions * Handle customer support across calls, WhatsApp, email, and other communication channels * Monitor transactions and proactively resolve issues to improve turnaround times and customer satisfaction * Work closely with the founders to streamline operational workflows and improve internal processes * Maintain accurate records of customer interactions, transactions, and compliance-related documentation * Identify recurring customer issues and recommend improvements to products, processes, and customer experience * Support operational activities related to KYC, transaction reviews, and regulatory requirements * Gather customer feedback and help shape better onboarding, support, and product experiences What We're Looking For * 2–4 years of experience in Customer Success, Operations, or Client Support roles * Prior experience in the payments, fintech, banking, forex, or financial services industry is preferred * Strong communication and customer-facing skills * Someone who enjoys helping customers and solving problems * High attention to detail and ability to manage multiple tasks simultaneously * Proactive mindset with a willingness to take ownership in a fast-moving startup environment * Comfortable working with operational processes, documentation, and compliance-related requirements * Ability to handle customer interactions with empathy and professionalism * Basic understanding of customer success, operations, support, or financial services * Bonus: Experience in fintech, banking, forex, payments, customer support, or operations roles What You'll Get * Work directly with the founding team and help build Remitwise from the ground up * Own critical customer experience and operational processes from day one * Opportunity to shape how international payments are delivered to customers * Front-row exposure to fintech operations, compliance, and cross-border payments * Freedom to improve processes, solve problems, and drive meaningful change * A steep learning curve across customer success, operations, fintech, and business strategy * Chance to create real business impact and grow faster than in a traditional role

Responsibilities

Guide customers through the end-to-end international remittance journey while managing documentation and compliance requirements. Coordinate with banking and forex partners to ensure timely transaction processing and streamline operational workflows.