Junior Associate at Iron Mountain Ltd

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Conflict Resolution, Problem-Solving, Communication, Interpersonal Abilities, CRM Software, Microsoft Office Suite, Customer Effort Score, Customer Satisfaction

Industry

IT Services and IT Consulting

Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Job Summary Iron Mountain is seeking a motivated Customer Excellence Junior Associate to join our Customer Excellence (Service Management) team. In this role, you will be responsible for providing exceptional customer support, resolving complex issues, and acting as a key point of contact for escalated concerns to improve overall service quality and efficiency. You will be part of a dedicated team focused on delivering high-level service solutions and maintaining professionalism in a fast-paced environment. What You’ll Do In this role, you will: Manage Multi-Channel Support: Handle complex customer inquiries via phone, email, and chat to resolve issues efficiently while meeting or exceeding Customer Effort Score (CES) and Customer Satisfaction (CSAT) targets. Drive Cross-Functional Solutions: Collaborate with various internal teams to address escalated customer concerns and deliver comprehensive solutions that enhance the overall customer experience. Maintain Service Standards: Ensure all interactions and process enhancements comply with updated customer service policies, procedures, and organizational standards What You’ll Bring The ideal candidate will have: Experience in customer service or related roles Strong technical proficiency with Customer Relationship Management (CRM) software and the Microsoft Office suite. Proven ability in conflict resolution and problem-solving, with the capacity to remain calm and professional in a live, fast-paced environment. Excellent communication skills and interpersonal abilities to effectively engage with both customers and internal stakeholders. Category: Customer Support Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

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Responsibilities

The Junior Associate will be responsible for providing exceptional customer support, resolving complex issues, and acting as a key point of contact for escalated concerns to improve overall service quality and efficiency. This involves managing multi-channel support, driving cross-functional solutions, and maintaining strict adherence to service standards and policies.