Title: Junior Audio-Visual Technician
Location: Springfield, VA
Clearance: TS/SCI (with ability to obtain CI Poly)
Work Model: On Customer Site (Full-time)
Contact: Cdinnocenti@altaits.com

OVERVIEW

We are seeking a Junior Audio Visual (AV) Support Technician to join our team supporting our intelligence customer in Springfield, VA. This role requires a proactive, flexible individual with diverse technical skills and a willingness to cross-train.

Primary Responsibilities

• Serve as the Conference Center AV Liaison for all events.
• Coordinate and plan customer requirements for conference center events.
• Address AV/IT-related questions or concerns.
• Provide situational awareness to stakeholders regarding AV/IT maintenance and upgrades.
• Deliver live event support.
• Maintain IT and AV equipment, including digital signage, monitors, laptops, video recording devices, and related end-user devices.
• Operate and manage presentation, sound, lighting, and video conferencing systems.
• Develop Standard Operating Procedures (SOPs) for AV equipment usage.
• Escalate issues to Tier 3 support when necessary.
• Provide workstation, VoIP, and voice/video conference support.
• Troubleshoot and resolve AV/IT incidents, collaborating with engineering teams as needed.
• Train users in basic hardware/software functions.
• Document and maintain SOPs to onboard and train new staff.
• Identify and implement process improvements for operational efficiency.

Required Qualifications

• Active TS/SCI Clearance with ability to obtain CI Poly.
• Knowledge in one or more of the following:
• AMX, Crestron, Extron A/V equipment
• AMX touch panels
• Camera control and production switchers
• Audio/video signals, mixers, speakers, and connections
• Thin and thick client workstations
• Voice and VTC support services
• Strong troubleshooting, communication, and organizational skills.
• Ability to create documentation and SOPs.
• Ability to work flexible schedules and independently on projects.
• Ability to stand/walk across campus and lift/move AV equipment.
• Experience with Windows 7/10 and Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Team player with enthusiasm for learning and adapting to new technologies.

Education & Experience

• Associate’s Degree (or equivalent combination of education and experience).
• 3+ years of prior relevant experience.
• Preferred (not required): A+, Network+, Security+, or other DoD 8570.01M certifications.

M2

LI-CD1

DI-CD1

Ref: #850-Rockville (ALTA IT)

• Serve as the Conference Center AV Liaison for all events.
• Coordinate and plan customer requirements for conference center events.
• Address AV/IT-related questions or concerns.
• Provide situational awareness to stakeholders regarding AV/IT maintenance and upgrades.
• Deliver live event support.
• Maintain IT and AV equipment, including digital signage, monitors, laptops, video recording devices, and related end-user devices.
• Operate and manage presentation, sound, lighting, and video conferencing systems.
• Develop Standard Operating Procedures (SOPs) for AV equipment usage.
• Escalate issues to Tier 3 support when necessary.
• Provide workstation, VoIP, and voice/video conference support.
• Troubleshoot and resolve AV/IT incidents, collaborating with engineering teams as needed.
• Train users in basic hardware/software functions.
• Document and maintain SOPs to onboard and train new staff.
• Identify and implement process improvements for operational efficiency