SKILLS & QUALITIES

• Strong verbal and written communication skills.
• Friendly, approachable, and professional manner.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Good organisational skills and attention to detail.
• Enthusiasm for marketing and customer service.
• Previous experience in a call centre or customer service role is an advantage but not essential.

ROLE OVERVIEW

As a Junior Call Centre Advisor, you will be the first point of contact for clients and customers, handling inbound and outbound calls, providing information about services, and supporting sales and marketing campaigns. This role is ideal for someone eager to start a career in marketing and customer service.

KEY RESPONSIBILITIES

• Handle incoming calls and respond to customer enquiries in a professional manner.
• Make outbound calls to potential or existing clients to support marketing campaigns.
• Provide product and service information accurately and efficiently.
• Record client interactions and update databases with relevant information.
• Collaborate with the marketing team to support campaigns and promotions.
• Identify opportunities to upsell or cross-sell services where appropriate.
• Maintain a high level of customer satisfaction through excellent communication and problem-solving.