SKILLS AND QUALIFICATIONS

• Good communication and interpersonal skills.
• Friendly and approachable telephone manner.
• Organised with an ability to manage multiple tasks.
• Basic computer skills and familiarity with CRM systems is a plus.
• Ability to work well within a team and follow instructions.
• Previous customer service or call centre experience is advantageous but not essential.
• Eager to learn and develop professionally.

ABOUT THE ROLE

We are seeking a motivated Junior Call Centre Assistant to join our dynamic marketing team. This entry-level position is ideal for someone looking to develop their communication skills and gain hands-on experience in a fast-paced call centre environment supporting marketing campaigns.

KEY RESPONSIBILITIES

• Assist with handling inbound and outbound calls to customers and prospects.
• Support the team in delivering clear information about marketing services and promotional offers.
• Help manage customer enquiries, feedback, and requests efficiently and courteously.
• Update and maintain accurate customer records and call logs within the CRM system.
• Collaborate with colleagues to ensure smooth daily operations of the call centre.
• Participate in training sessions to improve product knowledge and customer service skills.
• Support administrative tasks related to call centre activities as required.