JOB OVERVIEW

As a Junior Call Centre Assistant, you will support our call centre team by handling incoming and outgoing calls, assisting customers and potential clients, and ensuring smooth communication flow. You’ll play a vital role in providing excellent customer service and supporting the marketing sales process.

SKILLS & QUALIFICATIONS

• Excellent communication skills, both verbal and written.
• Friendly, patient, and customer-oriented attitude.
• Ability to work in a fast-paced, team-based environment.
• Strong organisational skills and attention to detail.
• Basic computer skills; familiarity with CRM systems is a plus.
• Previous call centre or customer service experience is desirable but not essential.
• Willingness to learn and develop within the marketing sector.

• Manage and respond to inbound and outbound calls professionally and efficiently.
• Provide clear and helpful information about our marketing services and campaigns.
• Assist customers and clients with enquiries, bookings, and general support.
• Maintain accurate records of all calls and client interactions.
• Work closely with the sales and marketing teams to support campaign activities.
• Help identify customer needs and escalate issues to the appropriate departments.
• Contribute to meeting team targets and maintaining high-quality service standards.