SKILLS AND QUALIFICATIONS

• Strong verbal communication and listening skills
• Friendly, patient, and customer-focused approach
• Ability to work under pressure and manage multiple calls
• Basic computer skills; familiarity with CRM systems is a plus
• Previous experience in a call centre or customer service role is desirable but not required
• Eagerness to learn and grow within the marketing industry

ABOUT THE ROLE

We are looking for a motivated Junior Call Centre Associate to join our dynamic marketing team. This role involves engaging with customers and prospects over the phone to support marketing campaigns, answer enquiries, and provide excellent customer service. It’s an ideal opportunity for someone eager to build a career in marketing and communications.

KEY RESPONSIBILITIES

• Handle inbound and outbound calls professionally and courteously
• Provide accurate information about our marketing products and services
• Assist in promoting marketing campaigns and generating leads
• Log all customer interactions and update relevant databases
• Resolve basic customer concerns or direct calls to appropriate departments
• Collaborate with the sales and marketing teams to meet campaign goals
• Maintain a positive and helpful attitude at all times