SKILLS & QUALITIES

• Excellent verbal communication and interpersonal skills.
• Confident, persuasive, and professional on the phone.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong organisational skills and attention to detail.
• Team-oriented with a positive and proactive attitude.

ROLE OVERVIEW

We are looking for a Junior Call Centre Associate to join our team. You will play a key role in engaging with clients, handling enquiries, and supporting marketing campaigns through outbound and inbound calls.

KEY RESPONSIBILITIES

• Make outbound calls to potential and existing clients to promote services.
• Handle inbound calls, responding to client enquiries professionally.
• Provide accurate information about products, services, and promotions.
• Maintain detailed records of client interactions in the database.
• Support the marketing and sales teams with campaign follow-ups.
• Ensure high levels of client satisfaction with every interaction.
• Identify opportunities for process improvements and client engagement.