SKILLS & QUALIFICATIONS

• Strong organisational and multitasking skills
• Excellent communication and interpersonal abilities
• Ability to work well under pressure in a fast-paced environment
• Proficient with MS Office and basic CRM software
• Detail-oriented and able to manage multiple priorities
• Previous experience in a call centre or marketing environment is an advantage but not essential
• Positive attitude and willingness to learn

ABOUT THE ROLE

We are looking for a motivated Junior Call Centre Coordinator to join our marketing team. In this role, you will support the smooth running of our call centre operations by coordinating schedules, managing communication between teams, and assisting with day-to-day activities. This position is perfect for someone looking to build a career in marketing and customer engagement.

KEY RESPONSIBILITIES

• Assist in scheduling and coordinating call centre shifts and workloads
• Monitor daily call centre activities to ensure targets and quality standards are met
• Support call centre agents by providing information and resolving basic operational issues
• Liaise between the marketing team and call centre agents to facilitate communication and campaign execution
• Maintain accurate records of calls, schedules, and team performance metrics
• Help train and onboard new call centre staff
• Compile reports on call centre performance and highlight areas for improvement
• Ensure compliance with company policies and data protection regulations