SKILLS AND QUALIFICATIONS

• Excellent verbal communication skills with a friendly tone
• Ability to listen attentively and respond appropriately
• Basic computer skills and familiarity with CRM systems is a plus
• Strong organisational skills and attention to detail
• Ability to work well both independently and as part of a team
• Willingness to learn and develop within the marketing sector
• Previous call centre or customer service experience is advantageous but not essential

ABOUT THE ROLE

We are looking for a friendly and motivated Junior Call Centre Operator to join our marketing team. In this role, you will be the first point of contact for customers and prospects, handling inbound and outbound calls to support marketing campaigns and promote our services. This is an excellent opportunity to build your communication skills and gain valuable experience in a fast-paced marketing environment.

KEY RESPONSIBILITIES

• Answer and manage incoming calls professionally and efficiently
• Make outbound calls to potential clients as part of marketing campaigns
• Provide accurate information about our marketing services and campaigns
• Record customer details and feedback accurately in the company database
• Support the call centre team with administrative tasks as needed
• Maintain a positive and helpful attitude during all customer interactions
• Collaborate with the marketing and sales teams to achieve campaign targets