REQUIREMENTS:

• Strong verbal communication and active listening skills.
• Friendly, professional, and patient attitude.
• Ability to handle multiple calls and tasks efficiently.
• Basic IT skills and comfort using databases or CRM systems.
• Willingness to learn and adapt to new processes.
• Previous experience in a call centre or customer service role is a plus but not essential.

ROLE OVERVIEW:

As a Junior Call Centre Representative, you will be the first point of contact for customers and prospects, handling inbound and outbound calls with professionalism and enthusiasm. This role offers a fantastic opportunity to develop communication skills and gain experience in a fast-paced marketing environment.

KEY RESPONSIBILITIES:

• Handle inbound and outbound calls to customers and potential clients.
• Provide excellent customer service, answering enquiries and resolving issues efficiently.
• Deliver information about our marketing services and campaigns clearly and confidently.
• Record and update customer information accurately in the company database.
• Support the sales team by generating leads and qualifying prospects during calls.
• Follow company procedures and guidelines to ensure quality service delivery.
• Collaborate with team members and management to improve customer experience.