ABOUT SELINA

At Selina Finance, our mission is to give people access to the wealth they have in their homes, and we’re doing that by building a next-generation digital lender – starting with a home equity loan product. More than £2tn equity value is locked up in UK homes, while homeowners still need to rely on high-interest rate consumer loans, credit cards or overdrafts. We believe this is unfair and unnecessary. We offer a financing product unlike anything else out there, one that is as flexible as a current account, as affordable as a mortgage, and as easy to apply for as a consumer loan.
We are building an incredible team and culture of high performance, development, reward and recognition, ready for the next phase of our adventure and this is where you come in!

WHY THIS ROLE MATTERS

You’ll be supporting the end-to-end loan application process for customers applying through our digital channels. You’ll work closely with our Case Managers, Advisors, Underwriters, and Ops teams to ensure every application is progressed efficiently and every customer has a smooth, positive experience.
We’ll train you on our internal systems, lending policy, and submission processes — and give you the exposure needed to quickly build your expertise in a high-growth fintech.

WHAT WILL YOU BE DOING?

• Support the Case Management team in reviewing, packaging, and submitting loan applications
• Collect and check documentation from customers and third parties
• Communicate with customers over email and phone to ensure all paperwork is received and complete
• Liaise with internal teams (Underwriting, Sales, Ops) to keep applications progressing
• Keep CRM records and submission portals accurate and up to date
• Maintain high levels of customer service and professionalism in every interaction
• Learn the essentials of lending policy, packaging rules, and pipeline management
• Flag blockers or common issues to improve the customer journey

WHAT ABOUT YOU, WHAT DO YOU NEED TO BRING/HAVE?

• 6–18 months of experience in an administrative, customer service, or support role (preferably in finance, property, or lending — but not essential)
• Strong organisational skills and attention to detail
• Confidence speaking with customers on the phone and writing clear, professional emails
• Comfortable working with systems like CRMs or online portals
• A can-do attitude — ready to pitch in, learn fast, and adapt in a scale-up setting
• Eagerness to learn how mortgage and consumer lending processes work