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Junior Claims Quality Agent at AUTO1 Group

Bucureşti, Bucharest, Romania -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Customer Service, Communication Skills, Problem-Solving, Automotive Knowledge, Microsoft Office, Attention to Detail, Data Analysis

Industry

technology;Information and Internet

Description

Company Description AUTO1 Group is Europe's biggest wholesale platform for car dealers, providing the largest selection of used cars in over 30 countries via AUTO1.com We are currently seeking a motivated and detail-oriented individual to join our team as a Claims Quality Agent. This is an exciting opportunity for someone looking to kickstart their career in operations within a dynamic and fast-paced environment. Job Description Being part of our Operations team, you will work with focus on these topics: Talk by phone and e-mail with the network of car partners, advise them for submission a claim and regarding the transport status; Will monitor inbound and outbound calls and emails responses Ensure that car partners are kept constantly informed of the status of their complaints and transport; Checks the complaints received and ensures that the damages were not specified in the data sheet Ensure customer satisfaction by taking their requests into consideration; Provide innovative solutions for problem-solving upon reviewing data; Ensure that all procedures are up to legal standards and regulations; Qualifications At least one year of work experience as a quality assurance manager in call centers/BPO; Bachelor’s degree; Fluent in English (spoken and written); Excellent verbal, written and interpersonal communication skills; Outstanding customer service skills and dedication to providing exceptional customer care; Automotive knowledge will be a plus; Proficient with Microsoft Office (intermediate Word, basic Excel); Additional Information Apply by uploading your CV. If you are a proactive individual with a passion for operations, we would love to hear from you. Join us and take the first step towards a rewarding career in operations!

Responsibilities

The Junior Claims Quality Agent will communicate with car partners via phone and email, advising them on claims submission and transport status. They will monitor communications and ensure customer satisfaction by addressing requests and providing innovative solutions.