Do you get excited about creating resources that make people say, “Wow, this makes my life so much easier”? Are you a detail-oriented problem solver who loves learning new tools and turning complex info into easy-to-use guides? We’re looking for a Junior Client Enablement Specialist who’s ready to roll up their sleeves and help our clients — and our own team — get the absolute most out of our industry-leading business software.
We are a growing software company based in Vancouver, WA with a cloud SaaS solution. We’re currently the top business software in the Pool, Hot Tub, and Hearth industries - and looking to grow well beyond that in the years to come.
You’ll gain hands-on experience with everything from building knowledge base articles and creating quick video tutorials to supporting our LMS and helping train our AI chatbot. If you’re the kind of person who enjoys connecting dots across teams, keeping content fresh and accurate, and making learning feel effortless, you’ll fit right in here.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree OR equivalent experience in a related field.
• 1+ years of experience creating educational content in the software industry.
• Experience with commonly used learning and development software & tools (Camtasia, Articulate Storyline, Pendo, Litmos or similar).
• Intermediate computer and technical skills.
• Experience presenting to and/or teaching a large group.
• Analytical skills with the ability to use data to power decision making.

PREFERRED EDUCATION AND EXPERIENCE

• B2B education & training experience.
• Experience creating curriculum for CE courses.
• Technical Writing experience.
• Experience with specialty retail and/or field service industries
• Strong Customer Service
• Solutions-driven mindset

HERE’S A SNAPSHOT OF WHAT WE WANT YOU TO DO:

The Junior Client Enablement Specialist supports the design, delivery, and upkeep of training programs, product documentation, and educational resources for both Evosus employees and clients. Working under the guidance of the Client Enablement Specialist, this role helps ensure that best practices are clearly documented, training content is up to date, and educational tools are managed effectively.
This position provides hands-on experience with content creation, system management, and product training, while collaborating across departments to gather information and maintain resources. Over time, the Junior Specialist will take on more responsibility for specific enablement tasks, building the skills and knowledge needed for greater independence in the role.

HERE’S WHAT YOU’LL BE DOING DAY TO DAY:

• Assist in the design, development, and updating of training materials for Evosus software products, including product & feature guides, user guides, job aids, and how-to documentation, under the direction of the Client Enablement Specialist.
• Support short-form media creation efforts, including Storylane tutorials and collaborative how-to videos, by gathering content, drafting outlines, and assisting with editing and publishing.
• Maintain and update current Knowledge Base Articles (KBAs) by reviewing for accuracy, updating content, formatting for clarity, and ensuring they are easy to use for both internal teams and external clients.
• Develop, maintain, and update Competitor Playbooks by researching competitor information, interacting with clients, compiling updates, preparing summaries for review, and ensuring content is regularly reviewed for accuracy and relevance.
• Provide administrative and content support for Litmos LMS, including adding new courses, enrolling users, managing learning paths, and pulling basic reports.
• Assist with AI chatbot auditing and training, gradually taking on full responsibility for ongoing management after training and onboarding
• Collaborate with the Client Enablement Specialist, Product, and Engineering teams to gather information and feedback for release documentation and training materials, format content, and coordinate with Product Marketing for publication prior to major product and patch releases.
• Participate in client support efforts by helping document solutions and identifying common questions or issues for knowledge base updates.
• Collaborate with other members of Client Success in client retention efforts.
• Coordinate with Product, engineering, and Marketing teams to ensure client-facing and internal documentation is accurate, complete, and aligned with product updates.
• Attend team meetings, training sessions, and industry-related events as needed to support enablement goals.
• Perform other duties as assigned to support the Client Enablement and Client Success teams.