We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

REQUIREMENTS

• Proficiency in English & Spanish - B2/C1 level
• Advanced interpersonal and communication skills
• Ability to listen to clients and your team’s needs and find solutions
• Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote)
• Excellent communication skills, both verbal and written

• Support our clients at all levels
• Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls
• Assist clients with the KYC procedure
• Provide a tour around the trading platform
• Build client trust and satisfaction through professional support and training
• Be keenly aware of the competitive landscape and understand financial markets
• Collect clients’ feedback and analyze how clients’ experience can be improved
• Keep open communication between the departments to resolve any issues