YOUR MISSION

• Engage in and improve the whole lifecycle of services – from concept and design, through deployment, operation, and refinement
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews
• Maintain services once they go live by measuring and monitoring availability, latency, and overall system health as well as being a stakeholder in our observability stack’s design and technology choices
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity
• Practice sustainable incident response and blameless retrospectives, participate in the root cause & escalation management processes

ABOUT US

Our ambition is to be the European choice in service management!
By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers’ everyday tasks. Join our diverse team of 600 professionals spread across Europe.
Our culture is built on strong values (We love customers, Make it happen, Better every day, With respect), with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life

Please refer the Job description for details