Junior Collections Officer at Ricoh Australia

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Query Resolution, Escalation Management, Account Discrepancy Identification, Payment Assessment, Payment Allocation, Spreadsheet Maintenance, Administrative Support, Organizational Skills, Communication, Problem Solving, Negotiation, Time Management, Attention To Detail, Debt Collection

Industry

IT Services and IT Consulting

Description

Who Are we? As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions. At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change. Is this the role for you? We currently have a fixed-term, full-time position as a Junior Collections Officer located in our Head Office in North Ryde. We are seeking a candidate who is motivated, quick learning and wants an opportunity to work within a credit control team. Key Responsibilities: Serve as the primary contact for all 30-day account customers. Investigate and resolve customer account queries promptly and professionally. Escalate unresolved issues by liaising with customers and internal departments as needed. Identify and address account discrepancies or payment issues. Assess customers’ ability to pay and recommend appropriate actions. Respond to customer inquiries via telephone and email in a timely manner. Assist with daily payment allocations. Process customer payments accurately. Support the Credit Manager with spreadsheet maintenance. Perform ad hoc administrative and team support duties as required. What does success look like: Ability to limit debtors and implement the company credit policy. Strong administrative, procedural, and organisational skills. Ability to deal with difficult customers and build relationships at all levels. Excellent written and oral communication skills. Work within the team, assisting with ad hoc duties To be successful in this role: Excellent Communication skills ( both written and verbal ) Strong attention to detail with excellent time management skills Ability to problem solve and process work quickly and accurately Strong negotiation skills – telephone and debt collection A fantastic attitude and a willingness to go above and beyond *This role is a 6-month fixed-term contract. What we give back to you? At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including: Paid Parental Leave Purchased Leave Scheme Participation in our RedE recognition program Free income protection cover Wellness program Novated leasing Employment Type Fixed Term (Fixed Term) Who we are Ricoh is a global technology company that has been transforming the way people work for more than 80 years. We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth. We bring document management solutions, IT services, production print solutions, visual communications systems to customers to meet the challenges of digital workflows, data insights, flexible working, information security and sustainability. As a global company we care about people, our profession, our society, and our planet. We dedicate our winning spirit, innovation and teamwork to sharpen our customer centric focus, and we are committed to the highest standards of ethics and integrity. We believe in the power of collective imagination and ideas that drive change. We believe in always being a step ahead and going above and beyond for our customers to ensure they can lead more fulfilling lives. We are committed to a sustainable future for businesses within Australia and those making an impact on the broader spheres of our world.

Responsibilities

The Junior Collections Officer will serve as the primary contact for 30-day account customers, investigating and resolving account queries, assessing payment abilities, and handling daily payment allocations. Key duties also involve liaising with internal departments for escalations and supporting the Credit Manager with administrative tasks.