JOIN PDSVISION – LEAD THE DIGITAL TRANSFORMATION JOURNEY AS A JUNIOR SUPPORT ENGINEER

Are you an engineer or technician with a strong interest in solving complex problems and delivering effective enterprise system solutions? PDSVISION is growing in the Nordic region, and we’re looking for someone hands-on and solution-oriented to support customer implementation projects across the PTC, Ansys, and PDSVISION product portfolios.

ABOUT US

PDSVISION is a global technology partner helping companies successfully navigate their digital transformation journeys. We specialize in:

• 3D Design (CAD)
• Product Lifecycle Management (PLM)
• Product Data Management (PDM)
• Simulation & Modeling (CAE)
• Internet of Things (IoT)
• Aftermarket Solutions

With offices across Europe and the US, and partnerships with industry leaders PTC and Ansys, we support over 950 customers globally—from innovative local firms to large multinational enterprises.

YOUR ROLE

As a Junior Consultant on the support team in PDSVISION Nordics, you help our customers get the information and guidance they need to succeed. The questionsyou handle cover a broad range of products and can vary from quick troubleshooting that takes just a few minutes, smaller system configurations to more complex questions or assignments and tasks running over longer times.
You’ll have plenty of opportunities to learn new things and dive deep into technical details. We work closely with our service team and occasionally take part in large-scale service projects. A key part of your role is also to guide and educate our customers on best practices within CAD and PLM, helping them get the most out of their solutions.

Typical assignments include:

• Being a first point of contact
• Handling tickets (Web and phone)
• License management
• Configurations
• Troubleshooting
• Server Maintenance

A key part of our support-team is to act as a Trusted Advisor to our customers. This means guiding them on how to get the most value out of their PLM investments, from understanding and challenging their current ways of working to drive them towards best practices, to educating teams and shaping effective processes that support their business objectives.
Beyond technical deliveries, you will collaborate closely with customers and colleagues to understand requirements, identify improvement opportunities, and contribute to the continuous development of our delivery processes.

To be successful in the role of at PDSVISION as a support engineer you should be able to relate to the following characteristics as a description of yourself:

• Solution-oriented and driven
• Ability to work independently while still being an active member of a project team
• Social and optimistic
• Relevant Academic degree such as Mechanical engineering, Software Engineer, IT or other relevant experience such as IT Specialist/Programmer
• You are fluent in Swedish or Finnish, and English.
• You are located in the Nordic region and authorized to work there