Role:
The contract administration role is responsible for managing the renewal process and contract variations for HSI Donesafe products, ensuring timely and accurate processing of contracts/SOW’s, and providing administrative support to our CSM team. This role will also involve collaboration with various internal teams to ensure alignment with company financial and contractual requirements.

Key Responsibilities:

• Contract Management: Process and manage renewal and variation contracts, ensuring accuracy and compliance with policies and process
• Assist with contract renewals, extensions, and variations.
• Ensure contracts are up to date, accurate and up to date to align with terms of original agreement and adjustments throughout contract lifecycle
• Assist with reviewing terms such as pricing and service level agreements (SLA), and modules updates/adjustments
• Data Entry: Maintain and update renewal records in SFDC, ensuring data integrity and accuracy.
• Maintain records of communication for reference/auditing purposes
• Collaboration: Work closely with CSM, finance, and SFDC support to facilitate smooth renewal processes and address any potential issues.
• Renewal Management: proactively and monitor/track upcoming renewals to ensure on time renewals
• Track status and ensure renewal process is commenced to ensure continued platform access and continued contract coverage
• Collaborate with CSMs to review contract renewal terms
• Be familiar with, and follow renewal approval process, engaging key points of contact for authorisation and sign off (Legal, CFO)
• Reporting: Maintain renewal reports and and provide insights to management
• Process Improvement: Identify opportunities to enhance renewal processes and implement best practices to increase efficiency

REQUIREMENTS

Quals/Experience:

• Education: Bachelor’s degree in Business Administration, Finance, or related field preferred.
• Experience: 2+ years of experience in contract management, customer service, or a similar role.
• Technical Skills: Proficient in Salesforce and Microsoft Office Suite, Conga or Docusign (preferred)
• Attention to Detail: Strong organizational skills and a keen eye for detail to ensure accuracy in contract processing.
• Communication Skills: Excellent verbal and written communication skills
• Time Management: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Understanding of contract terms and documents to ensure compliance with company policies

• Contract Management: Process and manage renewal and variation contracts, ensuring accuracy and compliance with policies and process
• Assist with contract renewals, extensions, and variations.
• Ensure contracts are up to date, accurate and up to date to align with terms of original agreement and adjustments throughout contract lifecycle
• Assist with reviewing terms such as pricing and service level agreements (SLA), and modules updates/adjustments
• Data Entry: Maintain and update renewal records in SFDC, ensuring data integrity and accuracy.
• Maintain records of communication for reference/auditing purposes
• Collaboration: Work closely with CSM, finance, and SFDC support to facilitate smooth renewal processes and address any potential issues.
• Renewal Management: proactively and monitor/track upcoming renewals to ensure on time renewals
• Track status and ensure renewal process is commenced to ensure continued platform access and continued contract coverage
• Collaborate with CSMs to review contract renewal terms
• Be familiar with, and follow renewal approval process, engaging key points of contact for authorisation and sign off (Legal, CFO)
• Reporting: Maintain renewal reports and and provide insights to management
• Process Improvement: Identify opportunities to enhance renewal processes and implement best practices to increase efficienc