LOOKING FOR YOUR NEXT CAREER STEP?

Do you have strong customer service skills and an interest in finance? Are you looking to develop your career in a supportive and rewarding environment?
At Contact Web, we are looking for a motivated Junior Credit Controller to join our finance team. This is a fantastic opportunity to learn and grow within a dynamic outsourcing business that truly values its people.

ABOUT US

Contact Web is a premier Contact Centre outsourcing business, known for delivering excellent service to our clients. We pride ourselves on our fun, positive, and supportive work culture, and are excited to welcome someone who wants to build their career in Credit Control.

ESSENTIAL SKILLS & ATTRIBUTES

• Strong communication skills with a confident telephone manner
• Excellent customer service and relationship-building skills
• Good attention to detail and accuracy
• Ability to organise tasks and manage time effectively
• Proactive, willing to learn, and able to work as part of a team
• Basic IT skills (Microsoft Word, Excel, Outlook)

DESIRED EXPERIENCE (BUT NOT ESSENTIAL)

• Previous experience in a customer service, call handling, or collections role
• Interest in finance, credit control, or debt management
• Familiarity with basic financial terms and processes

• Assist with managing overdue accounts and contacting customers regarding outstanding payments
• Handle inbound and outbound calls in a professional and empathetic manner
• Update and maintain accurate financial records
• Work with the finance team to monitor payment plans and help resolve queries
• Support customers experiencing financial difficulties by signposting them to appropriate solutions
• Build strong relationships with clients and colleagues to ensure effective collaboration
• Provide administrative support including responding to emails and updating account notes