WE ARE 1NCE

1NCE is a pioneering company at the forefront of reshaping the IoT connectivity landscape. As a key player in the industry, we are on a mission to change the telecoms/IoT landscape. With a focus on innovation, customer satisfaction and industry leadership, 1NCE is ready to change the system.

YOUR SKILLS

Educational background: Degree in Business Communication or a related service-oriented field.
Customer service experience: More than 3 years of professional experience in Customer Service, ideally in dynamic and customer-centric environments.
Language proficiency: Fluent in German (C1 level) and English (B2 level), enabling effective communication across diverse teams and customer groups.
Technical proficiency: Strong knowledge of Microsoft Office tools and a very good technical understanding relevant to customer service operations.
Understanding of KPIs: Solid grasp of common call center key performance indicators (KPIs) and their application in service quality monitoring and improvement.
Analytical and conceptual skills: Proven ability to analyze service data and develop actionable concepts to enhance efficiency and customer satisfaction.
Mediation and diplomacy: Skilled in diplomatic communication and conflict resolution to mediate challenging service situations effectively.
Communication excellence: Excellent verbal and written communication skills, with a customer-oriented and solution-driven approach.
Team collaboration: A reliable team player with strong interpersonal skills and a cooperative working style.
Proactive attitude: Demonstrates a hands-on mentality and takes initiative to solve problems and improve processes.
Professional presence: Engaging appearance, confidence, and assertiveness in customer and stakeholder interactions.
Emotional intelligence: High level of emotional awareness and empathy, with the ability to navigate sensitive customer concerns.
System thinking: Strong ability to understand and operate within complex organizational structures and workflows.

Please refer the Job description for details