Are you a proactive communicator who enjoys helping others? Do you thrive in fast-paced environments and take pride in delivering outstanding service? We’re looking for a Junior Customer Excellence Associate to join our growing team. In this role, you’ll be a key part of our customer support function, responsible for providing exceptional service, resolving issues, and helping customers have a smooth and satisfying experience.
This is an excellent opportunity for someone looking to start or grow a career in customer success or support, especially in a dynamic and multicultural environment.

QUALIFICATIONS & SKILLS

• No bachelor’s degree required – we welcome talent from all educational backgrounds
• Previous experience in a customer support, service, or help desk role is a plus, but not mandatory
• Excellent verbal and written communication skills in English (Arabic or additional languages are a bonus)
• Friendly, empathetic, and solution-focused mindset
• Comfortable using digital tools, CRM software, or customer support platforms (training provided)
• Able to work independently and stay organized in a remote or hybrid setup
• Strong attention to detail and a willingness to learn quickly
• Adaptable to changes in tools, processes, or workload as the company grows

ELIGIBILITY REQUIREMENTS

• Must be 18 years or older
• Must be located in the UAE or eligible to work remotely from within the region
• Reliable internet connection and a quiet work environment (if working remotely)
• Available to work flexible hours, including weekends or holidays if needed (with advance notice)

• Serve as the first point of contact for customers through various channels (email, live chat, phone, and ticketing systems)
• Provide timely and professional responses to customer queries, ensuring high levels of satisfaction
• Troubleshoot product or service issues and escalate cases when needed
• Document all customer interactions clearly and accurately in the CRM system
• Guide users through onboarding processes and offer product education where necessary
• Monitor customer feedback and suggest improvements based on common issues or concerns
• Contribute to a knowledge base or FAQ to help reduce incoming inquiries
• Support continuous improvement of service delivery processes