SKILLS & QUALITIES

• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Friendly, patient, and proactive attitude.
• Ability to work effectively in a team environment.
• Basic understanding of marketing concepts is advantageous but not essential.

ROLE OVERVIEW

We are seeking a Junior Customer Service Advisor to join our team. In this role, you will provide first-class support to our clients, respond to enquiries, and assist in resolving issues efficiently while maintaining high customer satisfaction.

KEY RESPONSIBILITIES

• Handle inbound and outbound client enquiries via phone, email, and live chat.
• Provide accurate information about services, campaigns, and promotions.
• Assist with resolving client issues promptly and professionally.
• Record and update client interactions and feedback in the company database.
• Support the customer service team with administrative tasks.
• Collaborate with marketing and sales teams to ensure seamless client experience.
• Identify opportunities to improve processes and client satisfaction.