REQUIREMENTS:

• Strong communication and interpersonal skills.
• Excellent organisational and multitasking abilities.
• Ability to work in a fast-paced, target-driven environment.
• Basic understanding of marketing concepts is a plus but not essential.
• Positive attitude, enthusiasm, and willingness to learn.

ROLE OVERVIEW:

As a Junior Customer Service Advisor, you will be the first point of contact for our clients and prospects. Your role is crucial in providing excellent customer support, answering queries, and assisting with the smooth execution of marketing campaigns. This is an excellent opportunity to develop your customer service and marketing skills in a dynamic environment.

KEY RESPONSIBILITIES:

• Handle inbound and outbound customer enquiries via phone, email, and live chat.
• Provide support and guidance to clients regarding marketing services and campaigns.
• Record and manage customer information accurately in the CRM system.
• Assist with campaign coordination, ensuring clients’ requirements are met.
• Identify opportunities to improve customer satisfaction and experience.
• Escalate issues to senior team members when necessary and follow up to ensure resolution.