REQUIREMENTS:

• Excellent communication and interpersonal skills.
• Energetic, enthusiastic, and customer-focused.
• Ability to multitask and manage time effectively.
• Strong organisational skills and attention to detail.
• Previous customer service experience is a plus but not required.

ROLE OVERVIEW:

We are looking for a Junior Customer Service Agent to join our team and provide excellent support to our clients. This role is ideal for someone enthusiastic, professional, and eager to develop a career in marketing and customer relations.

KEY RESPONSIBILITIES:

• Handle inbound client inquiries via phone, email, or chat in a professional and friendly manner.
• Assist clients with questions about our services and campaigns.
• Provide accurate information and resolve client issues promptly.
• Maintain detailed records of client interactions in the CRM system.
• Collaborate with the marketing and sales teams to ensure a seamless client experience.
• Contribute to improving processes and client satisfaction.