SKILLS & QUALIFICATIONS

• Excellent communication skills, both written and verbal
• Friendly and approachable manner with a strong customer focus
• Ability to remain calm and professional in challenging situations
• Basic computer skills and familiarity with CRM software is a plus
• Good organisational skills and attention to detail
• Willingness to learn and grow within a marketing environment
• Previous experience in customer service is helpful but not essential

ABOUT THE ROLE

We are looking for a friendly and motivated Junior Customer Service Assistant to join our marketing team. In this role, you will be the first point of contact for clients and customers, helping to provide excellent service and support as part of our dynamic marketing company.

KEY RESPONSIBILITIES

• Handle incoming customer enquiries via phone, email, and live chat promptly and professionally
• Provide accurate information about our marketing services and campaigns
• Assist with managing client accounts and updating customer records
• Support the resolution of customer issues and escalate when necessary
• Collaborate with marketing and sales teams to ensure client satisfaction
• Maintain detailed and accurate records of customer interactions
• Help with administrative tasks related to customer service operations
• Contribute to improving the customer experience by sharing feedback and ideas