JOB OVERVIEW:

As a Junior Customer Service Assistant, you will play a key role in supporting our clients by providing outstanding customer service and ensuring smooth communication between our marketing teams and customers. This is an excellent opportunity for someone eager to develop their skills in a fast-paced marketing environment.

QUALIFICATIONS & SKILLS:

• Strong communication and interpersonal skills.
• Positive attitude with a customer-focused mindset.
• Organised and detail-oriented with the ability to multitask.
• Basic IT skills and familiarity with CRM systems is a plus.
• Previous experience in customer service is desirable but not essential.

• Respond to customer enquiries via phone, email, and live chat in a professional and timely manner.
• Assist with resolving client issues and escalating complex matters to the relevant team.
• Support marketing campaigns by providing customer feedback and insights.
• Maintain accurate customer records and documentation.
• Collaborate with the marketing and sales teams to enhance the customer experience.