REQUIREMENTS

• Excellent communication and interpersonal skills.
• Friendly, approachable, and customer-focused attitude.
• Strong organisational skills and attention to detail.
• Ability to work in a team-oriented environment.
• No prior experience required – full training provided.

ROLE OVERVIEW

We are seeking a Junior Customer Service Assistant to join our team and provide outstanding support to our customers and clients. This entry-level position is perfect for individuals who enjoy helping people, have excellent communication skills, and are eager to gain experience in customer service within the marketing industry.

KEY RESPONSIBILITIES

• Handle customer enquiries via phone, email, and online platforms.
• Provide accurate information about services, campaigns, and promotions.
• Assist in resolving customer queries quickly and effectively.
• Maintain customer records and update internal databases.
• Collaborate with marketing and sales teams to improve client satisfaction.
• Support the day-to-day operations of the customer service department.