SKILLS AND QUALIFICATIONS

• Excellent communication and interpersonal skills
• Friendly, patient, and customer-focused attitude
• Ability to multitask and manage time effectively
• Basic computer literacy and familiarity with CRM systems
• Previous customer service experience is advantageous but not required

ABOUT THE ROLE

We are looking for a motivated Junior Customer Service Associate to join our marketing team. In this role, you will be the first point of contact for clients and customers, providing excellent support and ensuring their needs are met promptly and professionally. This position offers a great opportunity to develop your customer service skills while gaining insight into the marketing industry.

KEY RESPONSIBILITIES

• Respond to customer enquiries via phone, email, and chat with professionalism and efficiency
• Assist clients with information about marketing campaigns and services
• Maintain accurate records of customer interactions and update databases accordingly
• Collaborate with marketing and sales teams to ensure customer satisfaction
• Handle customer complaints and resolve issues or escalate when necessary
• Support administrative tasks related to customer service operations