REQUIREMENTS:

• Excellent communication and interpersonal skills.
• Positive attitude, enthusiasm, and a willingness to learn.
• Ability to multitask and stay organised in a fast-paced environment.
• Previous experience in customer service is desirable but not essential.

IF YOU’RE READY TO KICK-START YOUR MARKETING CAREER AND GAIN VALUABLE CUSTOMER SERVICE EXPERIENCE, APPLY TODAY WITH YOUR CV!

Job Type: Full-time
Pay: From £30,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Employee mentoring programme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Sabbatical
• Sick pay

Work Location: In perso

ROLE OVERVIEW:

We are looking for a proactive Junior Customer Service Associate to join our team. In this role, you will be the first point of contact for our clients and prospects, providing excellent support and contributing to the success of our marketing campaigns. This position is ideal for someone enthusiastic about marketing and eager to develop their customer service skills in a professional setting.

KEY RESPONSIBILITIES:

• Respond to customer enquiries via phone, email, and live chat promptly and professionally.
• Assist clients with information about our marketing services and campaigns.
• Log and maintain accurate records of client interactions in the CRM system.
• Collaborate with the marketing and sales teams to ensure seamless client support.
• Resolve customer issues efficiently, escalating when necessary to ensure satisfaction.
• Support the team with administrative tasks to ensure smooth daily operations.