Junior Customer Service Coordinator at Handyman Connection of Edmonton, AB

Edmonton, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

20.0

Posted On

01 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Organization, Communication, Problem Solving, Scheduling, Dispatching, Detail Oriented, Multi-line Phones, CRM Systems, Time Management

Industry

Construction

Description

Benefits: Competitive salary About Us: Handyman Connection of Edmonton is locally owned and operated. We are a growing home repair and maintenance company dedicated to professional, reliable service for residential and small commercial clients. We pride ourselves on clear communication and high-quality workmanship—and it all starts with our office team. We are looking for a proactive Entry-Level Customer Service Representative to be the face and voice of our brand. If you’re organized, calm under pressure, and want to learn the ropes of the home services industry, we want to meet you. About the Role: You will be the first point of contact for our customers. You’ll assess what the customer needs, find the right technician for the job, and ensure everything runs smoothly from the first “hello” to the final follow-up. Your Day to Day: Be the Contact Point: respond to customer inquiries via phone, email, and text in a professional manner. Solve & Route: evaluate service requests to determine which staff member is best suited for the task. Own the Schedule: schedule and dispatch technicians for service calls and ensure they have all the details needed to succeed. Problem Solve: identify ways to resolve customer concerns on the spot before escalating them. Follow Through: check in with customers post-service to ensure they are 100% satisfied. Stay Organized: maintain accurate records in our CRM and scheduling systems. What You Bring: We are looking for a welcoming, detail-oriented person who is comfortable juggling the details and schedules. Education & Experience: a High school diploma or equivalent (post-secondary education an asset) and a basic understanding or interest in home repair. Communication: you’re a confidant speaker to homeowners and technicians. Tech Savvy: you’re comfortable with multi-line phones, email, scheduling software, and basic CRM systems. Calm Under Pressure: you can juggle multiple tasks in urgent situations in a professional manner. A Keen Eye: you notice the small details other might miss with being organized. What We Offer: Competitive Pay: a steady, reliable hourly wage. Career Growth: we don’t just hire for today; we want to help you grow within the company. Training: we’ll give you the tools and knowledge you need to feel confident in your role with the support of a great team. Health Spending Account: for you to use on health expenses that matter to you. If you're looking for a customer service representative role AND the opportunity to work with a great group of people, reach out today to find out more about the team at Handyman Connection of Edmonton!

Responsibilities

The representative will serve as the primary contact for customers, professionally handling inquiries via phone, email, and text, while assessing needs and routing service requests to the appropriate technician. Responsibilities also include scheduling and dispatching staff, resolving immediate customer concerns, and conducting post-service follow-ups to ensure satisfaction.