SKILLS & QUALIFICATIONS

• Excellent communication skills, both written and verbal
• Strong organisational and multitasking abilities
• Customer-focused with a positive and professional attitude
• Ability to work well within a team and independently
• Basic computer skills, including MS Office and CRM systems
• Previous experience in customer service or marketing support is a plus but not essential
• Enthusiastic and eager to learn

ABOUT THE ROLE

We are seeking a proactive and organised Junior Customer Service Coordinator to join our dynamic marketing team. You will assist in managing client communications, coordinating customer service activities, and supporting the delivery of excellent customer experiences. This role is ideal for someone keen to develop their skills in customer relations within a fast-paced marketing environment.

KEY RESPONSIBILITIES

• Support the customer service team by managing daily client enquiries via phone, email, and other channels
• Coordinate communication between clients and internal marketing teams to ensure smooth project delivery
• Maintain accurate customer records and update databases as needed
• Assist with scheduling meetings and follow-ups with clients
• Help resolve client issues promptly by liaising with relevant departments
• Monitor customer feedback and escalate concerns where necessary
• Prepare reports on customer service performance and client satisfaction
• Support the onboarding of new clients and provide basic product/service information
• Contribute to improving customer service processes and procedures