REQUIREMENTS:

• Excellent verbal and written communication skills.
• Friendly, approachable, and confident when dealing with customers.
• Strong organisational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Previous customer service experience is advantageous but not essential.

ROLE OVERVIEW:

As a Junior Customer Service Executive, you will be the first point of contact for our clients and customers. You’ll support the team in delivering excellent service, handling enquiries, and assisting with marketing campaigns. This role is perfect for someone eager to start their career in marketing and customer relations.

KEY RESPONSIBILITIES:

• Respond to customer enquiries via phone, email, and other communication channels.
• Assist clients with product or service information, ensuring a positive experience.
• Support the marketing and events teams with administrative tasks and client follow-ups.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with colleagues to ensure smooth delivery of campaigns and services.