SKILLS & QUALITIES

• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Ability to multitask and work in a fast-paced environment.
• Good attention to detail and accuracy.
• Basic IT skills and familiarity with CRM systems (training provided).
• Previous customer service experience is an advantage but not essential.

ROLE OVERVIEW

As a Junior Customer Service Operator, you will be at the forefront of our customer communications. Your role will involve managing inbound and outbound interactions, answering queries, providing product or service information, and ensuring every customer receives a positive brand experience.

KEY RESPONSIBILITIES

• Handle incoming and outgoing calls, emails, and messages from customers.
• Provide accurate information about products, services, and promotions.
• Resolve customer queries efficiently and in line with brand standards.
• Log customer interactions and maintain up-to-date records.
• Support sales and marketing campaigns by engaging with potential and existing customers.
• Follow brand guidelines to ensure consistent messaging.
• Work collaboratively with the wider marketing and sales teams.