REQUIREMENTS

• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Friendly, approachable, and customer-focused attitude.
• Eagerness to learn and grow within the marketing industry.
• Previous customer service experience is a plus but not essential.

ROLE OVERVIEW

We are looking for a motivated Junior Customer Service Representative to join our team. This role is ideal for someone who is enthusiastic about providing excellent customer service, assisting clients, and supporting marketing initiatives.

KEY RESPONSIBILITIES

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about our services and campaigns.
• Assist with client support and follow-ups to ensure customer satisfaction.
• Maintain customer records and update databases accurately.
• Collaborate with the marketing team to communicate client feedback and identify service improvements.
• Support day-to-day administrative tasks as needed.