SKILLS AND QUALIFICATIONS

• Excellent communication and interpersonal skills
• Positive attitude and a passion for helping others
• Strong organisational skills with attention to detail
• Ability to work effectively both independently and as part of a team
• Basic computer literacy; experience with CRM software is an advantage
• Previous experience in customer service or marketing is a bonus but not essential
• Willingness to learn and develop new skills

ABOUT THE ROLE

We are seeking a friendly and reliable Junior Customer Service Representative to join our marketing team. In this role, you will be the first point of contact for clients and customers, providing excellent support and ensuring a positive experience with our services. This position is perfect for someone starting their career in customer service and interested in the marketing industry.

KEY RESPONSIBILITIES

• Respond promptly and professionally to customer enquiries via phone, email, and live chat
• Assist clients with information about our marketing services and campaigns
• Resolve basic customer issues or escalate them to the relevant department
• Maintain accurate records of customer interactions and feedback using CRM systems
• Collaborate with the sales and marketing teams to support ongoing campaigns
• Provide regular updates to clients and follow up to ensure satisfaction
• Support administrative tasks related to customer service operations