REQUIREMENTS:

• Excellent communication and interpersonal skills.
• Friendly, approachable, and customer-focused.
• Strong organisational and multitasking abilities.
• Basic knowledge of marketing or willingness to learn.
• Ability to work effectively in a fast-paced team environment.

IF YOU’RE ENTHUSIASTIC, AMBITIOUS, AND READY TO GAIN VALUABLE ON-SITE EXPERIENCE IN CUSTOMER SERVICE AND MARKETING, APPLY TODAY WITH YOUR CV!

Job Type: Full-time
Pay: From £30,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Employee mentoring programme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Sabbatical
• Sick pay

Work Location: In perso

ROLE OVERVIEW:

As a Junior Customer Service Representative, you will be the first point of contact for clients and customers, ensuring a positive experience while supporting the marketing team. This role is ideal for someone enthusiastic about customer engagement and interested in gaining hands-on experience in a marketing environment.

KEY RESPONSIBILITIES:

• Handle inbound and outbound customer communications via phone, email, and online channels.
• Respond to client queries promptly and professionally.
• Assist in resolving customer complaints and providing appropriate solutions.
• Maintain accurate records of customer interactions and feedback.
• Support the marketing team by providing insights from customer interactions.
• Help coordinate and schedule client appointments or campaigns.