SKILLS AND QUALIFICATIONS

• Excellent verbal and written communication skills.
• Friendly and customer-oriented with a desire to help clients succeed.
• Basic understanding of sales principles and marketing concepts is a plus.
• Strong organisational skills with attention to detail.
• Comfortable working in a fast-paced environment and handling multiple tasks.
• Experience using CRM or similar software is beneficial but not essential.
• Previous customer service or sales experience is advantageous but not mandatory.

ABOUT THE ROLE

We are looking for a proactive and personable Junior Customer Service Sales Assistant to join our dynamic marketing team. This role is perfect for someone eager to develop their skills in customer service and sales, supporting our marketing campaigns by engaging with clients and helping to drive sales growth.

KEY RESPONSIBILITIES

• Handle inbound and outbound customer communications via phone, email, and online chat.
• Assist customers by providing product and service information related to marketing campaigns.
• Support the sales process by identifying potential customer needs and opportunities.
• Process sales orders accurately and update customer records in the system.
• Resolve customer queries promptly or escalate complex issues to senior team members.
• Collaborate closely with the marketing and sales teams to achieve monthly targets.
• Maintain a positive and professional attitude while representing the company’s brand.