ABOUT US:

We are a dynamic marketing company dedicated to delivering creative marketing solutions that help businesses grow. We’re looking for a Junior Customer Service Specialist to join our team and support our clients by providing exceptional service and ensuring their satisfaction.

REQUIREMENTS:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-focused mindset
• Ability to work well both independently and as part of a team
• Basic computer literacy and experience with CRM systems is advantageous
• Previous experience in customer service or marketing is a plus but not essential
• Enthusiastic, reliable, and eager to learn

• Serve as the first point of contact for client enquiries via phone, email, and chat
• Provide clear and helpful information about our marketing services and campaigns
• Assist clients with any issues or concerns, ensuring timely resolution
• Maintain accurate records of customer interactions and feedback in the CRM system
• Collaborate with the sales and marketing teams to address client needs and support campaign success
• Follow up with clients to ensure ongoing satisfaction and build strong relationships
• Identify opportunities to upsell or cross-sell additional marketing services
• Support the team in administrative tasks as needed