ABOUT ADMETRICS.IO:

At Admetrics.io, we’re revolutionizing data-driven decision-making for marketers and ecommerce businesses. Our SaaS platform empowers users with actionable insights, optimizing their marketing returns with our cutting-edge technology. Join us to be part of an innovative, fast-growing environment.

REQUIREMENTS:

• Strong communication and interpersonal skills with a customer-first mindset.
• Passion for improving customer experiences and driving product development.
• Ability to create and manage documentation effectively.
• Proactive and solution-oriented approach to problem-solving.
• Experience in a SaaS or technology-driven environment is a plus.
• Fluency in German and English is a must for this position.

ROLE OVERVIEW:

We love our customers and are looking for a proactive and customer-centric Junior Customer Success Manager to join our team. In this role, you will play a crucial part in ensuring our customers achieve their goals, contribute to product improvements, and help shape the future of Admetrics.

KEY RESPONSIBILITIES:

• Be the voice of our customers: Act as a trusted advisor, advocating for customer needs and ensuring their feedback is effectively communicated to our internal tech teams.
• Customer onboarding and support: Guide new customers through onboarding, provide training, and ensure ongoing satisfaction.
• Ensure a great customer experience: We love our customers and strive to provide them with an exceptional experience by addressing their needs proactively and ensuring their satisfaction.
• Continuous development of knowledge sharing: Maintain and enhance our knowledge base by creating clear, helpful documentation and ensuring customers have access to the resources they need to maximize their returns with admetrics.
• Conduct surveys: Design and implement customer satisfaction surveys to gather valuable insights and measure the effectiveness of our solutions.
• Analyze customer success metrics: Track key performance indicators (KPIs) and recommend strategies to improve customer retention and engagement.
• Improve the product: Collaborate closely with product and engineering teams to suggest improvements based on customer insights and pain points.