We’re Atom Learning and our mission is to democratise education. We create online products for schools and families to help children excel in Key Stage 2 core subjects and prepare for grammar and independent school entrance exams.
Our online learning platform combines adaptive technology and visually-engaging resources to create a highly personalised and fun learning experience. We’re committed to creating exceptional teacher-made content to provide fantastic, affordable education to all children, regardless of background.
We’re one of Europe’s fastest-growing EdTech companies. Since 2018 we’ve grown from a start-up of four friends to over 100 people. Our brilliant colleagues include specialists across engineering, product, learning design and marketing.
We’re remote-first! While our main office is in London, our team is composed of over 100 people working from countries across Europe.
Atom Learning has been featured in Otta’s Annual Rocket List: the 100 fastest-growing companies to work for!

THE ROLE

Atom Learning is looking for a talented junior customer success manager to join the team. You will be responsible for supporting and engaging with customers directly at every point in their subscription journey. You will be responsible for ensuring customers receive quick, informative and professional responses to queries and questions over via email, LiveChat, social media and telephone.
You will work with the wider Customer Success, marketing and growth teams to develop strategies that improve conversions and maximise customer LTV. You will establish and maintain efficient processes and optimise client engagement in order to delight and exceed the expectations of our customers. You will be an advocate for our customers, ensuring that their feedback and changing needs are communicated effectively to the wider company.

WHAT YOU WILL DO

• You will provide a high-quality customer experience by ensuring that customer enquiries are answered efficiently and professionally;
• You will work with technical and product teams to communicate and resolve any technical and product issues experienced by users;
• You will identify payment and content issues by analysing platform content, system logs and billing information;
• You will engage with teachers and students to answer queries about using the platform – in particular, being able to deal with young users appropriately;
• You will be responsible for providing platform training to parent and school customers; and
• You will relay customer feedback to the relevant company departments and employees to ensure that any necessary product improvements and features are identified.