Junior Customer Success Manager (m/f/d) at Variosystems Inc

Mendrisio, Ticino, Switzerland -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SAP, MS Office, Customer Success Planning, CRM, Problem Solving, Communication, Organization, Teamwork, Interpersonal Skills, Customer Centricity, Prioritization, Resilience, English Proficiency

Industry

Electrical Equipment Manufacturing

Description

Company Description Variosystems develops and manufactures electronic solutions for industries where reliability is critical - including Medtech & Life Science, Industrial & Automation, Aerospace & Defence and Smart Infrastructure & Environment. As a long-term strategic partner to innovators and market leaders, we offer services along the entire value chain, from concept and engineering to validated assemblies and global production. Across our global network, more than 2,800 people work together to transform ideas into reliable electronic systems. Job Description Keep the customer up-to-date and accurately informed with standardized documents such as SAP documents, meeting minutes, timetables, etc. Processing of all customer orders via SAP and Ticketing System across the entire value chain from quotation to after-sales service. Proactively identify deviations and develop efficient solutions in collaboration with TPM, CB, CSM, and Planning to ensure order fulfillment and achieve high delivery performance. Execute customer success plans that outline specific goals, milestones and strategies to achieve success. Work closely with CSM to align customers objectives with the capabilities of the company's offerings. Supporting the CSM in addressing customers inquiries, concerns, and providing solutions to their issues. Qualifications English Advanced / Intermediate SAP knowledge in this field of expertise is a plus MS Office Package Good communication and organization skills Strong attitude for teamwork, interpersonal skills and problem solving Commercial skills, CRM, tools knowledge, communication, customer centricity, problem-solving, good ability to prioritize tasks, high-level of resilience Proven track record in a similar position is a plus Additional Information Flat hierarchies, direct communication, and a backbone of integrity, courage, responsibility. A fast-moving environment where momentum is not lost in approval loops. Collaborate with colleagues and customers across countries, industries, and perspectives. A workplace shaped by technology, curiosity, and continuous improvement. Challenges with scale, depth, and enough complexity to keep you learning. Limited contract - with the possibility of extensions.

Responsibilities

Manage customer orders and communications via SAP and ticketing systems across the entire value chain. Collaborate with internal teams to execute success plans and resolve customer inquiries to ensure high delivery performance.