Junior Customer Support Specialist - all genders welcome at MakerVerse

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, B2B Communication, Odoo, HubSpot, CRM, Problem Solving, Conflict Resolution, Cross-Functional Collaboration, German Fluency, English Fluency, Operational Planning, Ticketing Systems

Industry

Industrial Machinery Manufacturing

Description

Your Mission We are looking for a proactive, resilient, and growth-minded Junior Customer Support Specialist who wants to do more than just close tickets. Located directly at our fast-paced warehouse in Berlin, you will be the vital link between our customers, logistics, and internal teams. In this role, you will ensure our B2B customers receive world-class support. This goes far beyond traditional customer service: You will act as a strategic hub and operational problem-solver. You will take immediate ownership of complex B2B customer escalations, manage high-value communication channels professionally, and actively drive a major operational project: transitioning our ticketing infrastructure to Odoo across various departments. Your Impact Frontline Excellence: You handle urgent tickets, incoming phone calls, and immediate customer reclamations with maximum professionalism, ensuring timely and empathetic solutions – even under pressure. Bridge to Quality & Logistics: Working directly on-site at the warehouse, you sync seamlessly with the quality and logistics teams to solve immediate delivery issues and track down fast resolutions. Project Drive (Odoo Transition): You are heavily involved in planning and driving our ticketing transition to Odoo. You will independently interview other departments to map bottlenecks and streamline workflows. Cross-Functional Collaboration: You maintain a strong feedback loop, gathering insights from post-purchase complaints and production issues, and routing them to the right internal teams to improve our platform. Future Leadership: You learn the ropes quickly, with the clear trajectory and mentorship to grow into the Lead Customer Support role as we scale. Your DNA Presence & Reliability: You thrive in an operational environment. Working Monday to Friday (9:00 AM – 6:00 PM) on-site at our Berlin warehouse is a must for you. Communication & Ownership: You are definitely not shy. You possess strong ownership skills, an open personality, and the confidence to approach other departments independently. Tech-Savvy Mindset: First experience with CRM/ticketing systems (HubSpot and/or Odoo) is a massive plus. You are excited about modern ticketing systems and automated/AI tools in customer success. Solution-Oriented & Resilient: For you, there are no "problems", only solutions. You can handle a fast-moving warehouse environment and maintain a calm, professional demeanor when dealing with frustrated customers. Reporting Line: You will report directly to our Supply Chain Manager, receiving close mentorship to prepare you for future leadership. Language Skills: Fluent level in both German and English is mandatory. You will be communicating constantly in both languages. Join Us & Raise the Bar At MakerVerse, we don’t just execute - we innovate. We don’t just meet expectations - we exceed them. If you’re ready to take on responsibility, take on meaningful challenges, and grow as part of a strong team, we look forward to receiving your application. At MakerVerse, we live by these principles: We Own It. We Deliver It. We take responsibility, act with purpose, and go the extra mile to make an impact. We Execute Relentlessly. We Solve Big Challenges. We embrace a “doer” mentality and focus on solutions, not problems. Our Customers’ Success = Our Success. We make an impact and prioritize what drives our customers’ success. We Win Together. We Set the Bar High. We challenge and support one another to give our best and thrive as a high-performing team. Curious about our employee benefits? Find more information at www.makerverse.com/careers About us The future of Digital Manufacturing - Join us today! MakerVerse is the leading platform for sourcing industrial parts, providing instant access to a vetted supply chain and the full range of manufacturing technologies. With AI-powered quoting, order management, and fulfillment, MakerVerse helps with everything from initial prototypes to full-scale production. Our core philosophy is to combine passionate people with the challenges of tomorrow. We do not believe in fixed job descriptions or CVs but look for diverse personalities who bring their talents, inspirations, and pioneering mindset with them. As a company, we are uniquely positioned to be both VC financed and corporate backed. This allows you to benefit from the best of both worlds - our young, dynamic, and hands-on startup-mentality on the one hand and the stable environment, high reputation of backing by Siemens Energy and ZEISS on the other. We look forward to your application.

Responsibilities

The role involves managing B2B customer escalations and serving as a link between customers, logistics, and quality teams at the Berlin warehouse. Additionally, the specialist will drive the operational transition of the ticketing infrastructure to Odoo.