Junior Customer Technical Support Officer at Playtech

Strovolos, Cyprus, Cyprus -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Problem-Solving Skills, IT Systems Understanding, Software Knowledge, Network Systems Knowledge, Troubleshooting, Customer-Focused, Teamwork, Eagerness to Learn

Industry

Software Development

Description

Company Description Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices. Ready to level up your career? Playtech‘s Sports Quantum Retail unit is looking for Junior Customer Technical Support Officer with excellent communication and problem-solving skills. Job Description Your influential mission. You will... Provide first-level technical support to customers via phone, email, or chat Troubleshoot and resolve basic technical issues related to software, hardware, or network systems Document and track customer interactions and technical issues in the support system Escalate complex issues to senior technical support or engineering teams Assist in maintaining a knowledge base of common customer issues and solutions Ensure a high level of customer satisfaction by providing timely and effective support Collaborate with other team members to improve processes and customer service practices Qualifications Components for success. You... Have strong communication skills in English (both written and verbal) Demonstrate a basic understanding of IT systems, software, and networks Have ability to troubleshoot and diagnose basic technical issues Have customer-focused with strong problem-solving skills Have ability to work independently and as part of a team Demonstrate eagerness to learn and grow within the company Can work on shifts (including weekends, public holidays, and night shifts) Have 1+ year of experience in a technical environment in the role of Customer Technical Support will be a plus Thrive in a culture that values... Possibility to cooperate with a product company Educational possibilities Competitive compensation Fully-equipped perfect office space located in Nicosia, Cyprus Warm and friendly attitude to every specialist Professional growth Additional Information HOW TO APPLY? In addition to your CV, please add a brief motivation letter covering your goals, your current experience, or related fields and/or working in a project team. You can write it in the comment section at the end of the application page (under "your message to the hiring manager"). PT SPORTS UNIT Playtech Sports offers the leading retail Sports betting solution, a key element in our Omnichannel experience. Our retail Sports offering covers the entire estate management solution, including tills, SSBTs – with option for customer card integrations, odds wall and digital companion application for retail top ups and bet tracking. We are looking for Junior Customer Technical Support Officer is responsible for the handling of day-to-day tasks and is considered the 1st level of support for the Customer Technical Support department and acts as the first point of contact between Playtech and our partners. Join us and be a part of a team that’s making a difference every day. Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

Responsibilities

Provide first-level technical support to customers via phone, email, or chat, and troubleshoot basic technical issues related to software, hardware, or network systems. Document customer interactions and escalate complex issues to senior teams while ensuring high customer satisfaction.