Junior Database Administrator at Datavail Career Site

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Oracle Databases, Oracle Ebs, Oracle Dba, Analytical Skills, Problem-Solving, Communication Skills, Microsoft Excel, PowerPoint, Word, Ticketing System, Dba Support, Sla Management, Ticket Management, Monitoring Tools, Customer Communication

Industry

IT Services and IT Consulting

Description

Title: Junior Database Administrator Location: Hyderabad Education: Bachelor’s Degree Job Description: Provide 24x7x365 DBA support. * To be the first point of contact for customers trying to reach Datavail Global Technical Support team via email/phone/SN ticket. * Make sure that all ticket related activities are performed through SN * Assist Datavail customers to log a ticket in Service-Now for their support request to achieve higher customer satisfaction/delight. * Reviewing of tickets for completeness. (Category / Priority and Description) * To assist the organization in achieving 25% of FCR of the overall ticket volume. * To communicate with On Call Datavail DBA/customers as per Datavail customer communication and escalation protocol * To ensure all tickets are acknowledged in time as per the defined SLA's priority in order to meet MTTA (Mean Time to Acknowledge) * To ensure that no ticket is part of the unassigned queue. * To work closely with the Shift Leads/Manager ensuring tickets are assigned appropriately & responded to within SLAs. * To coordinate with customers & Tier2/Tier3 DBA for planned downtimes/scheduled activities with appropriate outlook reminder including Primary DBA * To ensure there is a supporting ticket in SN for every issue being worked on by the Datavail Global Technical Support team. * Always escalate production down situation (P1) to Shift lead/Tier 3/Manager on high priority. * To monitor customer production/development environments using various monitoring tools. * Should perform all scheduled/ unscheduled tasks that are assigned by a Shift Lead/Manager for a Tier 1 DBA. In case there is any issue or understanding gap while performing a task then the immediate manager / tier 2 should be consulted with. The successful candidate will possess the following attributes: * Interpersonal skills - ability to build strong relationships with internal team members and to work across the organization to achieve results. * Professional communication skills - Ability to work effectively with mid and senior level contacts face to face, electronically and over the phone. * Integrity - Words and actions are always consistent, and behavior is always in accordance with highest ethical standards. * Customer focus - Responsive, service oriented and attuned to customer needs. * Technical acumen - Ability to grasp technical concepts and establish credibility with technical contacts. * Process orientation - Ability to follow defined processes and work on the specified guidelines. Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner.

Responsibilities

This role involves providing 24x7x365 Database Administrator support, acting as the first point of contact for customer technical support via email, phone, or tickets. Responsibilities include ensuring all ticket activities are performed through Service-Now, meeting Service Level Agreements (SLAs) for acknowledgment times, and monitoring customer environments.