About The Company

Our client is an established, fast-growing retail and trading group in the UAE, serving customers across multiple branches with a strong focus on operational efficiency, data accuracy, and customer trust. As the business scales, they are strengthening their IT function and are looking to bring on a Junior Database Administrator to support the reliability and performance of their core business systems.

The Role

The Junior Database Administrator will support the day-to-day administration, monitoring, and maintenance of the company's databases and CRM systems, working closely with the IT team to ensure systems are secure, available, and performing well. This is a hands-on role suited to someone early in their career who is comfortable working with data, CRM platforms, and Excel in a live commercial environment.

Key Responsibilities

• Support administration, monitoring, and routine maintenance of company databases and CRM systems
• Maintain and update records within CRM systems (Salesforce, Zoho, or similar), ensuring data accuracy and integrity
• Monitor database and CRM performance and data quality, escalating issues promptly
• Perform regular backups and assist with restore and disaster recovery testing
• Assist in implementing and maintaining database and CRM security, access controls, and user permissions
• Prepare and maintain Excel-based reports, trackers, and dashboards for internal use
• Support data migration, import/export, and integration tasks between business systems
• Troubleshoot database and CRM-related issues in coordination with application and infrastructure teams
• Maintain accurate documentation of database and CRM configurations, procedures, and change logs
• Assist senior team members and IT management with system upgrades, patching, and process improvements
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Requirements

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field
• 1-3 years of experience in a database administration, CRM support, or systems support role
• Working knowledge of CRM systems required; experience with Salesforce or Zoho preferred
• Strong proficiency in Excel (formulas, pivot tables, data management)
• SQL knowledge is not required
• Familiarity with Windows and/or general business software environments
• Strong attention to detail and a methodical, disciplined approach to data integrity and security
• Excellent to good English communication skills, written and verbal, required
• Open to all genders and all nationalities