Job Title: Junior DevOps Support Engineer - LATAM | Night Shift 35% shift differential
Location: Conquistadores neighborhood, Office-based (Medellín, Colombia) - In-office required
Positions Available: 1

QUALIFICATIONS AND EXPERIENCE:

• English proficiency (B2 level required) - Must pass language assessment
• Experience in a technical support role, preferably with AWS infrastructure
• Strong troubleshooting and diagnostic skills with AWS services and architecture
• Experience or knowledge with CI/CD tools (e.g., GitHub Actions)
• Knowledge of AWS cloud platform services
• Knowledge of containerization (Docker, Kubernetes)
• Experience with monitoring tools (Prometheus, Grafana, Sentry, ELK stack)
• Scripting and automation skills preferred (Python, Bash, Pulumi)
• Database management experience (PostgreSQL, Microsoft SQL, Redis)
• Understanding of basic networking concepts
• Proficiency with version control systems (Git)
• Ability to work fixed shifts and maintain consistent attendance
• Team-oriented mindset with excellent problem-solving abilities

• Provide dedicated shift-based production support for AWS-hosted logistics platform
• Monitor performance and availability of critical SaaS systems during assigned shift
• Execute recovery procedures and maintain system uptime across AWS infrastructure
• Diagnose issues, identify root causes, and implement solutions using established troubleshooting techniques
• Collaborate with partner teams and internal operations teams to improve system reliability
• Manage and troubleshoot AWS services, ensuring reliable data flow and processing
• Maintain comprehensive documentation of incidents, resolutions, and runbook updates
• Assist in system maintenance activities and coordinate upgrades as required
• Respond to alerts and incidents promptly, ensuring minimal service disruption
• Participate in shift handovers to ensure continuous service coverage