OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.

JOB SUMMARY

Manages assigned customer accounts, and supports and manages sales activities via OEC’s Collision parts program. Builds and maintains customer relationships, oversees the sales process, and serves as the main contact for assigned accounts. Secures repairer commitments to support Vehicle Manufacturers in selling genuine parts. Stays informed on OEM parts catalogues and industry trends.

EXPERIENCE, SKILLS AND KEY COMPETENCIES

• An associate degree or equivalent relevant work experience is required.
• Proven experience within customer service/sales role.
• Automotive knowledge or a strong interest in the industry is a plus.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills to engage in productive customer interactions.
• Ability to use a computer customer database and Microsoft office software applications.

• Maintains relationships with Collison repair parts and/or service personnel (typically a parts manager) through phone and email contact within assigned accounts.
• Educates repairers and dealers on PartsBrokerDirect, emphasizing increased revenue opportunities.
• Maintains strong customer relationships through regular communication, data analysis, and performance coaching.
• Stays informed on industry programs to address objections and highlight service value.
• Updates customer records in OEC’s database and manages sales within a designated territory.
• Secures dealership enrollments, setting expectations and ensuring a smooth transition.
• Supports call campaigns for customer service, training, and marketing as needed.
• Drives parts sales growth through repairer and dealer engagement.