ABOUT PLUNGE

At Plunge, we’re revolutionizing wellness by making cold therapy and saunas accessible,
innovative, and impactful. Our mission is to empower individuals to take control of their health
and performance through cutting-edge products and a customer-obsessed approach. We’re a
fast-growing company seeking a visionary leader to supercharge our growth and dominate the
market.

QUALIFICATIONS

Technical Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field.
• 2+ years of experience in quality engineering, technical support, or field service roles involving electromechanical systems.
• Strong hands-on diagnostic and troubleshooting skills (mechanical assemblies, wiring, sensors, embedded systems, etc).
• Experience with CAD software (Fusion, Onshape, Solidworks, etc).

Soft Skills

• Exceptional communication skills—must be able to translate technical issues into layman’s terms for non-engineering audiences.
• Empathy for the customer experience and a passion for solving real-world problems.
• Comfortable working in a fast-paced, cross-disciplinary environment with shifting priorities.

Nice to Have

• Experience with IoT devices and wifi connectivity trouble shooting skills.
• Familiarity with ERP and ticketing systems (e.g., NetSuite, Salesforce, Zendesk, Jira).
• Exposure to lean manufacturing, Six Sigma, or quality systems (ISO, etc.).

THE ROLE

We are seeking a highly motivated, customer facing, Junior Electro-Mechanical Engineer. This role
bridges the gap between engineering, quality, and customer support, ensuring a best-in-class ownership experience for our customers. You will work closely with our customer service and product teams to diagnose, troubleshoot, and resolve technical issues in the field, while also driving continuous improvement of our products and creating support documentation.

KEY RESPONSIBILITIES

Technical Troubleshooting Support

• Serve as the primary engineering resource for the customer service team, providing real-time assistance on complex product issues.
• Analyze field data, customer complaints, and return merchandise authorizations (RMAs) to identify trends and root causes.
• Lead deep-dive investigations on electromechanical failures and document findings.

Cross-Functional Collaboration

• Work closely with design, manufacturing, and quality teams to replicate and resolve issues found in the field.
• Translate customer-reported issues into actionable feedback for product and process improvement.
• Partner with QC, Customer Support, and Engineering to ensure product issues are addressed promptly and permanently.

Customer-Focused Quality Engineering

• Participate in and drive corrective and preventive action (CAPA) processes stemming from customer issues.
• Recommend design or process changes based on customer impact and issue frequency.
• Assist in the development of customer troubleshooting guides, support documentation, and knowledge base articles.

Continuous Improvement

• Help establish systems for field failure tracking and reporting.
• Provide feedback to improve testing protocols, acceptance criteria, and build verification based on field learnings.
• Identify systemic issues and support quality audits and initiatives aimed at improving customer satisfaction.